Refund policy
Returns and cancellations
We want you to be happy with your purchase. If you’re not, you can request a return within 30 days of delivery.
To be eligible, items must be returned in the same condition you received them: unused, undamaged, and in the original packaging. We may reduce your refund if the item has been used, damaged, or handled more than necessary to inspect it.
You can request to cancel or modify your order at any time before it ships. Once it has shipped, cancellation is no longer possible, but you can still return it once it arrives.
How to start a return or cancellation
Email us at zoomipaw0@outlook.com with your order number and the reason for your request. If your return is approved, we will send you instructions on how and where to ship the package.
Items sent back without prior approval will not be accepted.
30-day guarantee
All our products are covered by a 30-day guarantee from the date of delivery. If your item stops working or arrives faulty within that period, we will replace it or refund you.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If the item is damaged, defective, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send you a replacement or a full refund, including shipping, at no extra cost to you.
Return shipping
If the item is defective, damaged, or incorrect, we cover return shipping. For any other return, the customer is responsible for return shipping costs, which are non-refundable.
Non-returnable items
Items that have been used, gift cards, and products marked as final sale on the product page are not eligible for return.
Exchanges
Contact us before sending anything back and we’ll tell you the available options.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund. If you haven’t received it after that time, please contact us.
Original shipping costs are refunded only for defective, damaged, or incorrect items.
Customers in the United Kingdom
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason. You must return the items within 14 days of telling us you wish to cancel. We will refund the product price and standard delivery cost within 14 days of receiving the returned items or proof that you have sent them. Your rights under the Consumer Rights Act 2015 are not affected by this policy.
Customers in Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Customers in Canada
This policy does not limit any rights you may have under the consumer protection laws of your province or territory.
Customers in Mexico
This policy does not limit your rights under the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor) or any other applicable consumer protection legislation.
Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the agreed time.
Contact
To cancel an order, start a return, ask about an exchange, or report a damaged item, email us at zoomipaw0@outlook.com.
