Shipping policy

Shipping Policy

Thank you for shopping with us. This policy explains how we ship your order, what it costs and what to expect after you buy.

Order processing
Unless otherwise noted on our website, orders are processed within 1 to 3 business days (excluding public holidays).

Orders placed after 12:00 noon, on weekends or on public holidays may begin processing on the next business day.

As soon as your order ships, and if the shipping method supports it, you will receive a confirmation email with tracking information.

Shipping methods and delivery times
Once your order has shipped, delivery usually takes 4 to 8 business days. Available shipping methods and estimated delivery times are shown at checkout. In total, most orders arrive within 5 to 11 business days after being placed.

Delivery times are estimates, are not guaranteed, and start counting once your order has shipped. They may be affected by carrier delays, weather, customs processing or other events outside our control.

Shipping costs
Shipping charges are calculated at checkout based on the destination, the weight of the order and the shipping method selected. Free standard shipping may be available on selected orders, as shown at checkout.

Customs, duties and taxes
Orders shipped internationally may be subject to import duties, customs fees, taxes (such as VAT or GST) and carrier brokerage or handling fees, depending on the destination country. This applies to the United States, Canada, Mexico, the United Kingdom and Australia.

Where available, applicable taxes and duties are calculated and collected at checkout and shown before you place your order. If these charges are not collected at checkout, they may become due before or upon delivery, and the customer is responsible for paying them unless we expressly state otherwise.

These charges are determined by the customs authorities of your country and/or the carrier, and may vary depending on the destination, the value and classification of the product, and the shipping method. Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

Order tracking
Once your order ships, we will send you a confirmation email with a tracking number and a link, where applicable. Please note that tracking information may take some time to update after you receive it.

Address accuracy
Please double-check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages
If your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to include changes before the order ships, but once it is in transit we can no longer modify it. Refunds for canceled or delayed orders will be issued to the original payment method as quickly as possible.

Questions?
Write to our team at zoomipaw0@outlook.com or use the details in our contact information page.